Carriage is the part of the printer that holds the ink cartridges. When the printer is off, the carriage appears at the left side of the printer and before printing, the carriage comes in the middle of the printer. A paper jam must have occurred prior to a carriage jam. Follow the below mentioned steps to solve this problem:
How To Fix Carriage jam HP Printer Error
SOLUTION 1: RESTART THE PRINTER
- Turn off the printer by pressing the power button.
- Leave the printer as it is for 1 minute.
- Turn on the printer by pressing the power button.
The carriage might move back and forth. This is just the warm up and can last up to 120 seconds.
- After the warm up period is complete, print a test page.
- If the test page is printed successfully, there is no need for further troubleshooting.
SOLUTION 2: CLEAR PAPER JAMS
- Clear all sheets of paper from the input and output trays. Don’t try to pull out any jammed papers without clearing the trays as it might cause the print mechanism to suffer.
- Pull out the rear printer door. The rear printer door comes out by pressing on the tab on the left side of the rear printer door.
- You will see paper jammed between the rollers. Pull out the paper as gently as possible.
- Close the rear door and print a test page. If the test page is printed successfully, there is no need for further troubleshooting.
SOLUTION 3: ENSURE THAT THE CARRIAGE MOVEMENT IS SMOOTH
- Cut the printer from the power source.
- Take out the cartridge door.
- Move the carriage to and fro to identify any hindrance in its movement.
- Close the cartridge door and connect the printer to a power source.
- Turn on the printer and print a test page. The test page will print successfully if the problem has been resolved.
SOLUTION 4: INSTALL CARTRIDGES PROPERLY
A faulty installation of the cartridge may also result in a carriage malfunction.
- Turn off the power source to the printer and open the cartridge door.
- The carriage will move to and fro when you open the cartridge door. Allow the carriage to become still.
- Push the cartridges downward to take them out of the carriage.
- Check whether the cartridges are fine or not. If you suspect any damage, replace the cartridge.
- Put them back in their respective slots and print a test page. No need for further troubleshooting if the test page is printed correctly.
SOLUTION 5: HARD RESET
- Free the input and output tray from papers.
- Turn on the printer.
- Unplug the USB wire from the printer.
- Remove the ink cartridges by opening the cartridge door.
- Cut the power source of the printer.
- After 1 minute, turn on the printer by connecting it to a power source.
- Reinstall the cartridges in their respective slots.
- Plug the USB cable which you unplugged in step 3.
- Load the input tray with sheets of paper and print a test page. If the test page prints correctly, the problem has been solved.